Return Policy

Return Policy For Carved Gifts

All Carved Gifts from WOODTELLSTORY are backed by our 100% Happiness Guarantee. If you don’t love your new art, you can return it for a full refund within 45 days. Your refund will be credited back to the original payment method you used to purchase your art. 

If you're not completely happy with a purchase, just return it for a full refund. Or tell us your full request and we would be glad to carve another one for you until you are happy.

If you do ready to make a return by any reason, simply Email: langry_qian@hotmail.com Or Call 0086 188 6791 9788, we will process your refund within 5-10 days.

Return Policy For Carved Doors

Carved Doors from WOODTELLSTORY are also backed by our 100% Happiness Guarantee.

We are full confidently of our capability that we are able to custom design and carve a nice door for a lovely home for each single client worldwide.

But sometimes SOMETHING does happen like shipping issue, un-avoidable crash, wood cracking, even wrong dimension, but no worry, we are here, send us pictures by Email zxd1001@msn.com or Call 0086 135 8866 9157, Lou will have a well connection with each issue and consider to remake a door.